{"id":2728,"date":"2024-05-29T15:52:37","date_gmt":"2024-05-29T19:52:37","guid":{"rendered":"https:\/\/www.jameswritinganddesign.com\/content\/?page_id=2728"},"modified":"2024-07-02T17:57:43","modified_gmt":"2024-07-02T21:57:43","slug":"id-portfolio-user-experience-ex-3","status":"publish","type":"page","link":"https:\/\/www.jameswritinganddesign.com\/content\/id-portfolio-user-experience-ex-3\/","title":{"rendered":"Instructional Design Portfolio &#8211; User Experience &#8211; 3"},"content":{"rendered":"<style>.kb-row-layout-id2728_c9a8c9-82 > .kt-row-column-wrap{align-content:end;}:where(.kb-row-layout-id2728_c9a8c9-82 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:end;}.kb-row-layout-id2728_c9a8c9-82 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var(--wp--style--global--content-size);padding-top:var(--global-kb-spacing-xl, 4rem);padding-bottom:var(--global-kb-spacing-xl, 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1rem);grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id2728_c9a8c9-82 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-overlay kt-row-overlay-normal\"><\/div><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-bottom kb-theme-content-width\">\n<style>.kadence-column2728_b587d5-fe > .kt-inside-inner-col{display:flex;}.kadence-column2728_b587d5-fe > .kt-inside-inner-col,.kadence-column2728_b587d5-fe > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column2728_b587d5-fe > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column2728_b587d5-fe > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column2728_b587d5-fe > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column2728_b587d5-fe{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column2728_b587d5-fe{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column2728_b587d5-fe > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column2728_b587d5-fe > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column2728_b587d5-fe{text-align:left;}.kadence-column2728_b587d5-fe{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column2728_b587d5-fe{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column2728_b587d5-fe{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column2728_b587d5-fe > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column2728_b587d5-fe > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column2728_b587d5-fe{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column2728_b587d5-fe{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column2728_b587d5-fe > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column2728_b587d5-fe > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column2728_b587d5-fe kb-section-dir-vertical inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading2728_17bd20-db, .wp-block-kadence-advancedheading.kt-adv-heading2728_17bd20-db[data-kb-block=\"kb-adv-heading2728_17bd20-db\"]{font-size:32px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading2728_17bd20-db mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading2728_17bd20-db[data-kb-block=\"kb-adv-heading2728_17bd20-db\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading2728_17bd20-db wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading2728_17bd20-db\">Learner Personas for Eastern Kentucky University<\/h2>\n\n\n<style>.kt-accordion-id2728_d9f55f-f8 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);}.kt-accordion-id2728_d9f55f-f8 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px 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#1A202C);}.kt-accordion-id2728_d9f55f-f8:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id2728_d9f55f-f8:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:rgba(255,255,255,0);}@media all and (max-width: 1024px){.kt-accordion-id2728_d9f55f-f8 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id2728_d9f55f-f8 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-bottom:1px solid var(--global-palette6, #718096);}}@media all and (max-width: 1024px){.kt-accordion-id2728_d9f55f-f8 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id2728_d9f55f-f8 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{border-bottom:1px solid var(--global-palette6, #718096);}}@media all and (max-width: 1024px){.kt-accordion-id2728_d9f55f-f8 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id2728_d9f55f-f8 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-bottom:1px solid var(--global-palette6, #718096);}}@media all and (max-width: 767px){.kt-accordion-id2728_d9f55f-f8 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id2728_d9f55f-f8 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}.kt-accordion-id2728_d9f55f-f8 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-bottom:1px solid var(--global-palette6, #718096);}.kt-accordion-id2728_d9f55f-f8 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id2728_d9f55f-f8 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{border-bottom:1px solid var(--global-palette6, #718096);}.kt-accordion-id2728_d9f55f-f8 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id2728_d9f55f-f8 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-bottom:1px solid var(--global-palette6, #718096);}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id2728_d9f55f-f8 kt-accordion-has-9-panes kt-active-pane-3 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-left\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane2728_99cb7b-46\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Problem Identification<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading2728_20dd00-e8, .wp-block-kadence-advancedheading.kt-adv-heading2728_20dd00-e8[data-kb-block=\"kb-adv-heading2728_20dd00-e8\"]{font-weight:normal;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading2728_20dd00-e8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading2728_20dd00-e8[data-kb-block=\"kb-adv-heading2728_20dd00-e8\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading2728_20dd00-e8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading2728_20dd00-e8\">Eastern Kentucky Library wanted to overhaul different areas within the library system; however, a board made all the decisions. Personas were created to bring focus back to the users of the library system.\u00a0<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane2728_3d94b7-7a\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">End Goals\/Objectives<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading2728_b9b80e-a9, .wp-block-kadence-advancedheading.kt-adv-heading2728_b9b80e-a9[data-kb-block=\"kb-adv-heading2728_b9b80e-a9\"]{font-weight:normal;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading2728_b9b80e-a9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading2728_b9b80e-a9[data-kb-block=\"kb-adv-heading2728_b9b80e-a9\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading2728_b9b80e-a9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading2728_b9b80e-a9\">Create empathy within the board and showcase who utilizes the library system. \u00a0<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane2728_c9683f-4e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Instructional Context<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Different user groups frequent the library for different reasons, and showcasing the users to the board differently was pertinent.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane2728_ed07f9-f7\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">My Plan<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Create learner personas to help the board see who uses the library in a different light. Learner personas can bring a face to the problem, and they help decision-makers move forward because they see the problem through the eyes of the person with whom they are attempting to reach.<\/p>\n\n\n\n<p><br><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column2728_3cf5d4-ff > .kt-inside-inner-col{display:flex;}.kadence-column2728_3cf5d4-ff > .kt-inside-inner-col,.kadence-column2728_3cf5d4-ff > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column2728_3cf5d4-ff > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column2728_3cf5d4-ff > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column2728_3cf5d4-ff > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column2728_3cf5d4-ff{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > 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transparent;border-left:0px solid transparent;background:var(--global-palette9, #ffffff);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:0px;}.kt-accordion-id2728_0125a5-52 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-bottom:1px solid var(--global-palette7, #EDF2F7);border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:var(--global-palette9, #ffffff);font-size:18px;line-height:1.2;font-weight:600;color:var(--global-palette3, #1A202C);padding-top:15px;padding-right:10px;padding-bottom:15px;padding-left:10px;}.kt-accordion-id2728_0125a5-52:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id2728_0125a5-52:not( 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):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id2728_0125a5-52:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette9, #ffffff);}.kt-accordion-id2728_0125a5-52 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id2728_0125a5-52 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{color:var(--global-palette3, #1A202C);background:var(--global-palette9, #ffffff);border-bottom:1px solid var(--global-palette7, #EDF2F7);}.kt-accordion-id2728_0125a5-52:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id2728_0125a5-52:not( .kt-accodion-icon-style-basiccircle ):not( 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1024px){.kt-accordion-id2728_0125a5-52 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id2728_0125a5-52 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-bottom:1px solid var(--global-palette7, #EDF2F7);}}@media all and (max-width: 1024px){.kt-accordion-id2728_0125a5-52 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id2728_0125a5-52 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{border-bottom:1px solid var(--global-palette7, #EDF2F7);}}@media all and (max-width: 1024px){.kt-accordion-id2728_0125a5-52 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id2728_0125a5-52 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-bottom:1px solid var(--global-palette7, #EDF2F7);}}@media all and (max-width: 767px){.kt-accordion-id2728_0125a5-52 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id2728_0125a5-52 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}.kt-accordion-id2728_0125a5-52 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-bottom:1px solid var(--global-palette7, #EDF2F7);}.kt-accordion-id2728_0125a5-52 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id2728_0125a5-52 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{border-bottom:1px solid var(--global-palette7, #EDF2F7);}.kt-accordion-id2728_0125a5-52 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id2728_0125a5-52 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-bottom:1px solid var(--global-palette7, #EDF2F7);}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id2728_0125a5-52 kt-accordion-has-10-panes kt-active-pane-3 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-left\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane2728_27ccca-8f\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Technology Utilized<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><strong>Microsoft products<\/strong>&nbsp;were used to create wordage and send communications.<\/p>\n\n\n\n<p>Graphics were created in&nbsp;<strong>Adobe Photoshop<\/strong>.<\/p>\n\n\n\n<p>The personas were created in&nbsp;<strong>Adobe InDesign<\/strong>.<\/p>\n\n\n\n<p>The results were exported by&nbsp;<strong>Adobe Acrobat<\/strong>&nbsp;and delivered through&nbsp;<strong>OneDrive<\/strong>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane2728_eb1c92-4a\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Evaluation Methods<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading2728_c56366-50, .wp-block-kadence-advancedheading.kt-adv-heading2728_c56366-50[data-kb-block=\"kb-adv-heading2728_c56366-50\"]{margin-right:20px;margin-left:20px;font-weight:normal;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading2728_c56366-50 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading2728_c56366-50[data-kb-block=\"kb-adv-heading2728_c56366-50\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading2728_c56366-50 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading2728_c56366-50\">The first level of evaluation was the board representative liking the image; however, the higher level of evaluation, which was a hidden objective, was based upon the board approving the overall changes needing to be made in a timely manner.<br><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane2728_e6a37a-b9\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Recommendations<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading2728_3d37e8-84, .wp-block-kadence-advancedheading.kt-adv-heading2728_3d37e8-84[data-kb-block=\"kb-adv-heading2728_3d37e8-84\"]{margin-right:20px;margin-left:20px;font-weight:normal;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading2728_3d37e8-84 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading2728_3d37e8-84[data-kb-block=\"kb-adv-heading2728_3d37e8-84\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading2728_3d37e8-84 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading2728_3d37e8-84\">I recommended creating personas to help put a face to the library\u2019s problem with the website.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane2728_2af140-71\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Visual Highlights<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading2728_5c23cb-b7, .wp-block-kadence-advancedheading.kt-adv-heading2728_5c23cb-b7[data-kb-block=\"kb-adv-heading2728_5c23cb-b7\"]{margin-right:20px;margin-left:20px;font-weight:normal;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading2728_5c23cb-b7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading2728_5c23cb-b7[data-kb-block=\"kb-adv-heading2728_5c23cb-b7\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading2728_5c23cb-b7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading2728_5c23cb-b7\">One of the personas created to demonstrate a user group.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kadence-column2728_36cacd-97 > .kt-inside-inner-col,.kadence-column2728_36cacd-97 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column2728_36cacd-97 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column2728_36cacd-97 > .kt-inside-inner-col{flex-direction:column;}.kadence-column2728_36cacd-97 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column2728_36cacd-97 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column2728_36cacd-97{position:relative;}@media all and (max-width: 1024px){.kadence-column2728_36cacd-97 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column2728_36cacd-97 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column2728_36cacd-97\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/i0.wp.com\/www.jameswritinganddesign.com\/content\/wp-content\/uploads\/2024\/05\/Persona-example.jpg?resize=1024%2C768&#038;ssl=1\" alt=\"\" class=\"wp-image-2747\" srcset=\"https:\/\/i0.wp.com\/www.jameswritinganddesign.com\/content\/wp-content\/uploads\/2024\/05\/Persona-example.jpg?w=1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.jameswritinganddesign.com\/content\/wp-content\/uploads\/2024\/05\/Persona-example.jpg?resize=300%2C225&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.jameswritinganddesign.com\/content\/wp-content\/uploads\/2024\/05\/Persona-example.jpg?resize=768%2C576&amp;ssl=1 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" 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